FAQs

I have received a notice that the maximum contaminate level for lead in drinking water has been exceeded in some homes in my area. What does that mean?

In 1991, the Environmental Protection Agency (EPA) published the Lead and Copper Rule, which requires systems to monitor drinking water at customer taps.

Residents who live in homes built prior to 1986 may be at risk of exposure to lead and are advised to seek out the following resources for more information:

VDH Lead in the Home or call 540-775-3111
EPA Basic Information about Lead in Drinking Water
For testing and results, call 540-477-3300.

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Service Authority

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1. I need to sign up for service or cancel service. What do I do?: Please contact MuniBilling at 877-210-9274. They will be happy to setup or cancel your account. You can also e-mail them at kinggeorge@munibilling.com.

2. Can I drop off my bill payment at the Treasurer’s Office?: No, payments for utility bills cannot be dropped off at the Treasurer’s Office or in the drop box outside the administration building. There are several options available to pay your bill; view them here.

3. I am filling a pool. Can my bill be adjusted?: Our regulations prohibit the adjustment of sewer related to filling a pool.

4. Why is my bill so high?

The most common cause of an unexpected high bill is a leak, and the most common leak is a leaking toilet. Just one toilet running can waste over 1,000 gallons of water in a single day. This is usually an inexpensive and easy fix. There may also be leaks in other parts of your plumbing system.

Another cause of a high bill is an increase in usage. This could be changes in outdoor use including watering the lawn, the use of a sprinkler system, or even kids playing in the hose or sprinkler over the summer.

If you believe your statement is incorrect, please contact MuniBilling at 877-210-9274. They will be happy to send a maintenance technician to recheck the read on your meter and make any adjustments if needed.

5. I have received a notice that the maximum contaminate level for lead in drinking water has been exceeded in some homes in my area. What does that mean?

In 1991, the Environmental Protection Agency (EPA) published the Lead and Copper Rule, which requires systems to monitor drinking water at customer taps.

Residents who live in homes built prior to 1986 may be at risk of exposure to lead and are advised to seek out the following resources for more information: