1. How do I sign up for or cancel service?
Please call King George County Service Authority at 540-775-2746 or email utilitybilling@co.kinggeorge.state.va.us, and they will be happy to set up or cancel your account. You will need to complete the Water/Sewer Application (PDF).
2. Can I drop off my bill payment at the Treasurer's Office?
Yes, payment for utility bills can be dropped off at the Treasurer's Office or in the drop box outside the administration building. Several options are available to pay your bill; view them here 2. Can I drop off my bill payment at the Treasurer's Office?.
3. I am filling a pool; can my bill be adjusted?
Our regulations prohibit the adjustment of sewer related to filling a pool.
4. Why is my bill so high?
If you believe your statement is incorrect, please contact King George County Service Authority.
The most common cause of an unexpectedly high bill is a leak, and the most common leak is a leaking toilet. Just one toilet running can waste over 1,000 gallons of water in a single day. This is usually an inexpensive and easy fix. There may also be leaks in other parts of your plumbing system.
Another cause of a high bill is an increase in usage. This could be changes in outdoor use including watering the lawn, the use of a sprinkler system, or even kids playing in the hose or sprinkler over the summer.
5. I have received a notice that the maximum contaminate level for lead in drinking water has been exceeded in some homes in my area. What does that mean?
In 1991, the Environmental Protection Agency (EPA) published the Lead and Copper Rule, which requires systems to monitor drinking water at customer taps. Residents who live in homes built prior to 1986 may be at risk of exposure to lead and are advised to seek out the following resources for more information:
6. How do I receive notification about my water/wastewater?
Sign up for KG Alerts to receive emergency notifications about your water service.
7. How can I know where water/wastewater lines are located on my property?
Call before you dig. Submit a ticket request with Miss Utility (VA 811) here Version OptionsService AuthorityHeadline 7. How can I know where water/wastewater lines are located on my property?.